When you work with us to create your custom floral arrangements, we collect certain information to provide you with personalized service. This includes your name, contact details, delivery addresses, and your specific preferences for flower types, colors, and occasions.

We also gather information about your order history and feedback to better understand your style preferences. Payment information is processed securely through our payment processors and isn't stored on our systems.

• Personal identification information (name, email address, phone number)
• Delivery addresses and recipient information
• Flower preferences and special requests
• Order history and service feedback
• Communication records for customer service

Your information helps us create beautiful, personalized floral arrangements that match your vision. We use your preferences to suggest flowers and designs that align with your taste and the occasions you're celebrating.

We also use your information to coordinate deliveries, send order confirmations, and keep you updated about your arrangements. Occasionally, we'll share information about new seasonal offerings, but only if you've expressed interest in receiving such updates.

We don't sell or rent your personal information to third parties. However, we do share certain details with trusted partners who help us serve you better.

• Delivery services receive recipient names and addresses to complete your orders
• Flower suppliers may receive general preference data to help us source better selections
• Payment processors handle transaction information securely
• Legal authorities, if required by Azerbaijan law or court orders

All our partners are required to maintain the same privacy standards we uphold. We review these relationships regularly to ensure your information remains protected.

We take several steps to protect your information from unauthorized access or misuse. Our systems use encryption for sensitive data transmission, and we limit access to your information to team members who need it to serve you.

While we implement strong security measures, no system is completely foolproof. We regularly update our security practices and respond quickly to any potential issues. If we ever experience a security incident that affects your information, we'll notify you promptly.

You have several rights regarding your personal information. You can request to see what information we have about you, ask us to correct any inaccuracies, or request that we delete your data entirely.

• Access your personal data and order history
• Correct inaccurate or outdated information
• Request deletion of your personal data
• Opt out of marketing communications
• Request data portability to another service provider

To exercise these rights, simply contact us using the information below. We'll respond to your request within 30 days and work with you to address any concerns about how we handle your information.

We keep your information only as long as we need it to provide our services or as required by law. Order information is typically retained for three years to help with warranty issues and to understand your preferences for future arrangements.

If you request deletion of your data, we'll remove it from our active systems within 30 days. Some information may be retained in backup systems for up to one year for security purposes, but it won't be accessible for day-to-day operations.

Our business operates primarily within Azerbaijan, but some of our service providers may process your information in other countries. When this happens, we ensure these providers maintain appropriate safeguards for your data.

We evaluate the privacy laws and practices of any country where your data might be processed. If we determine that additional protections are needed, we implement contractual safeguards or other measures to maintain your privacy rights.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you by email or through a notice on our website.

Minor updates that don't affect how we handle your information may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.